done88 Frequently Asked Questions

Creating a done88 account takes less than three minutes. Visit done88.bet, tap the registration button, and fill in your mobile number or email address, a username, and a password. You will receive a one-time verification code to confirm your number. Once verified, your account is active and you can make your first deposit straight away. Players must be 21 years or older to register.

done88 requires a valid government-issued photo ID for account verification. Acceptable documents include your National Identity Card (NID), passport, or driving licence. For address verification, a recent utility bill or bank statement (issued within the last three months) is accepted. Upload clear photos of both sides of your ID through the Account Settings section. Verification is typically completed within 24 hours.

If you cannot log in to your done88 account, first check that your username and password are entered correctly — passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it via your registered mobile number or email. If your account has been temporarily locked after multiple failed attempts, wait 15 minutes before trying again or contact [email protected] for immediate assistance.

No. done88 strictly allows one account per person. Creating multiple accounts (known as multi-accounting) is a violation of done88's Terms and Conditions and will result in permanent account closure and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact [email protected] immediately so the team can investigate and consolidate your records.

To close your done88 account permanently, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and reason for closure. Any remaining balance will be returned to your registered bKash, Nagad, Rocket, or Upay account before the account is deactivated. Note that due to anti-money-laundering regulations, done88 retains certain account records for up to five years after closure.

To deposit via bKash on done88, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transfer from your bKash wallet. done88 bKash deposits are processed instantly in most cases. Always use the exact reference number provided by done88 to ensure your deposit is credited correctly.

bKash deposits on done88 are credited to your account almost instantly — typically within one to five minutes of a successful transfer. During periods of high traffic or bKash network congestion, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact done88 support at [email protected] with your bKash transaction ID and the amount deposited so the team can investigate.

The minimum deposit on done88 is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, and other partner banks may have a higher minimum of ৳500 due to transaction processing costs. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional identity verification step.

The minimum withdrawal amount on done88 is ৳300 for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank account withdrawals have a minimum of ৳500. Withdrawals must be returned to the same payment method used for the most recent deposit, in line with done88's anti-money-laundering policy. Make sure your account is fully verified before submitting a withdrawal request to avoid processing delays.

done88 processes withdrawal requests within one to four hours for verified accounts using bKash, Nagad, Rocket, or Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks typically take one to three business days depending on the receiving bank's processing schedule. Withdrawals submitted on weekends or Bangladeshi public holidays may experience slight delays. You will receive a confirmation notification once your withdrawal has been dispatched.

done88 does not charge any fees on deposits or withdrawals from the platform's side. However, your payment provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their own standard transaction fees, which are outside done88's control. We recommend checking your mobile wallet's current fee schedule before making a transfer. done88 will always display the exact amount that will be credited or debited at the point of transaction confirmation.

Yes, Nagad is a fully supported payment method on done88 for both deposits and withdrawals. The process is identical to bKash: go to the Deposit section, select Nagad, enter the amount, and follow the prompts to complete the transfer from your Nagad wallet. Nagad deposits are credited instantly to your done88 account. Withdrawals back to Nagad are processed within one to four hours for verified accounts.

To bet on cricket on done88, navigate to the Cricket section from the main menu. You will find pre-match and live in-play betting markets for matches including BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and Bangladesh Tigers international fixtures. Select your match, choose a market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live odds update in real time throughout each match.

done88 offers a wide range of slot games from certified international studios including Pragmatic Play, NetEnt, Microgaming, and others. The slots library includes classic three-reel slots, modern five-reel video slots, jackpot slots with progressive prize pools, and cluster-pay formats. All slots on done88 use certified Random Number Generator (RNG) technology to ensure fair outcomes. You can browse the full collection in the Slots section.

done88 exclusively partners with internationally certified game studios whose RNG systems are independently audited for fairness. Games from providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi all operate under internationally recognised gaming standards and cannot be manipulated by the platform. Return to Player (RTP) rates are published for all slot games. Live casino games use real dealers streamed in real time, eliminating any software manipulation concern.

Yes, done88 is fully optimised for mobile play. The platform is built as a mobile-first experience and works seamlessly on all Android and iOS smartphones and tablets using your mobile browser — no app download is required. Simply visit done88.bet in your phone's browser and log in. The interface, game lobby, deposit and withdrawal forms, and live casino streams all adapt to your screen size automatically.

done88's live casino section, powered by Evolution Gaming and Ezugi, features real-dealer games streamed in HD. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and various game show formats such as Crazy Time and Monopoly Live. Tables are available 24 hours a day with multiple bet limits to suit both casual players and high-stakes VIP players across Bangladesh.

done88 offers a welcome bonus for new players on their first deposit. The specific bonus amount, match percentage, and minimum deposit requirement are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in to ensure you understand the conditions.

Wagering requirements on done88 specify how many times you must play through a bonus amount before it becomes withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before the bonus converts to real withdrawable funds. Different games may contribute differently towards wagering — slots typically contribute 100%, while table games may contribute at a lower rate. Full details are listed in the bonus terms.

Most bonuses on done88 are credited automatically when you meet the qualifying conditions — for example, making a deposit that meets the minimum threshold. Some promotional bonuses require a bonus code, which must be entered at the point of deposit. If a bonus has not been credited to your account within 30 minutes of meeting the conditions, contact [email protected] with your username and the promotion name and the team will investigate promptly.

Yes, done88 rewards regular players through a loyalty programme that tracks your activity and unlocks higher-tier benefits as you progress. Higher-tier members receive benefits such as improved withdrawal limits, dedicated account managers, exclusive promotions, and priority customer support. Details of the current tier structure and how to qualify for VIP status are available in the Promotions section of your done88 account.

Yes, winnings generated from bonus funds on done88 can be withdrawn once the applicable wagering requirements have been fully met. Until that point, bonus-derived winnings are held as bonus balance and cannot be cashed out. Once wagering is complete, the converted real-money balance is available for withdrawal to your bKash, Nagad, Rocket, or Upay account with no additional restrictions beyond the standard minimum withdrawal amount.

done88 operates as an international online gaming platform serving Bangladeshi players. The platform uses SSL encryption to protect all data and financial transactions, and all games are provided by internationally certified studios operating under recognised gaming standards. Players are personally responsible for ensuring that online gaming is permitted under the laws of their own jurisdiction before registering. done88 does not make specific claims about local regulatory approval.

done88 protects your personal data using industry-standard SSL/TLS encryption on all connections. Your account details, payment method information, and identity documents are stored in encrypted form and are never sold or shared with third-party advertisers. Access to personal data within done88 is restricted to authorised personnel on a need-to-know basis. Full details of how done88 handles your data are available in the Privacy Policy at done88.bet/privacy-policy.

done88 offers self-exclusion periods of 3 months, 6 months, 12 months, or indefinite duration. During a self-exclusion, your account is fully suspended — you cannot log in, deposit, or place bets. Self-exclusion also removes you from all promotional communications. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your chosen period. Requests are processed within 24 hours. Self-exclusions cannot be reversed before the chosen period ends.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your done88 account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period prevents impulsive decisions in the heat of the moment. Reducing your limit, however, takes effect straight away. If you need help setting a limit, contact [email protected] and the team will configure it on your behalf.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, done88 encourages you to act early. You can immediately activate a time-out or self-exclusion from your account settings, or email [email protected] with the subject line "Responsible Gaming Help" for urgent assistance available 24/7. done88 also strongly encourages players to seek guidance from professional counselling services available across Bangladesh. More information is on our Responsible Gaming page.