Terms & Conditions — done88
Please read these Terms & Conditions carefully before using the done88 platform. By accessing or placing a bet, you agree to be bound by these terms.
Agreement Between You and done88
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and done88 ("done88", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at done88.bet. By registering an account, logging in, depositing funds, or participating in any game or betting activity on the done88 platform, you confirm that you have read, understood, and agreed to these Terms in their entirety.
done88 reserves the right to amend these Terms at any time. Where material changes are made, done88 will provide reasonable notice to registered users via the email address or mobile number held on their account. Continued use of the done88 platform after the publication of revised Terms constitutes acceptance of those revised Terms. It is your responsibility to check this page periodically for updates.
If you do not agree to any part of these Terms, you must immediately cease using the done88 platform and, if you hold an account, contact [email protected] to request account closure. done88 is an international online gaming platform. Users are solely responsible for ensuring that participation in online gambling is lawful within their own jurisdiction.
What These Terms Cover at a Glance
done88 is strictly for adults aged 21 years or older. Any account found to be registered by a person under 21 will be immediately suspended and all funds returned subject to verification.
Each user is permitted to hold exactly one done88 account. Duplicate accounts are prohibited and may result in permanent suspension and forfeiture of balances held in the duplicate account.
All transactions on done88 are processed in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
All games on done88 are supplied by certified international studios — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and operate using certified random number generators (RNG) or live dealer formats.
done88 provides deposit limits, session time alerts, and self-exclusion tools. Players who believe gaming is causing them harm should contact our support team or visit the Responsible Gaming page immediately.
You are solely responsible for maintaining the confidentiality of your login credentials. done88 will never ask for your password via email, live chat, or phone. Report any suspected unauthorised access immediately to [email protected].
Eligibility and Account Registration
1 Age and Eligibility Requirements
To open and maintain an account on done88, you must be at least 21 years of age at the time of registration. By registering, you represent and warrant that you meet this minimum age requirement. done88 may at any time request documentary proof of age — including a national identity card (NID), passport, or other government-issued document — and reserves the right to suspend your account pending satisfactory verification.
2 Registration Information
You agree to provide accurate, current, and complete information during the registration process. This includes your legal full name, date of birth, valid email address or mobile number, and the payment method details used for deposits. You must promptly update your account information if any of it changes. done88 is not liable for losses arising from your failure to maintain accurate account information.
3 One Account Policy
Each individual user may register and operate exactly one (1) done88 account. If done88 identifies that a single user is operating more than one account — whether using the same or different registration details — done88 reserves the right to close all associated accounts, void any pending bets or game rounds, and retain any bonus funds held in those accounts. Genuine balance funds will be returned to the verified owner subject to identity checks.
4 Jurisdiction Responsibility
done88 operates as an international online gaming platform. It is your responsibility to determine whether accessing done88's services is lawful in your jurisdiction before registering or placing any bet. done88 makes no representation that use of the platform is appropriate or legal in all locations. Users who access the platform from restricted jurisdictions do so at their own risk.
Account Security and Responsibility
5 Login Credentials
You are solely responsible for the security and confidentiality of your username and password. You must not share your credentials with any third party. Any activity that occurs under your account — whether authorised by you or not — is your responsibility. done88 recommends using a strong, unique password and enabling any two-factor or OTP verification options available on the platform.
6 Reporting Unauthorised Access
If you suspect that your account has been accessed without your authorisation, or that your login credentials have been compromised, you must notify done88 immediately by emailing [email protected]. done88 will take reasonable steps to investigate and, where appropriate, temporarily suspend the account to prevent further unauthorised activity. done88 is not liable for losses that occurred prior to the receipt of your notification.
7 Prohibited Account Activities
You must not use your done88 account for any unlawful purpose, including but not limited to money laundering, fraud, the transfer of stolen funds, or any activity that violates applicable laws. done88 employs transaction monitoring and risk-assessment systems. Where suspicious activity is detected, done88 reserves the right to freeze the account, request additional documentation, and report the activity to relevant authorities as required by law.
Deposits, Withdrawals, and Payment Terms
8 Accepted Payment Methods
done88 accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). done88 reserves the right to add or remove payment methods at its discretion and will communicate any changes to users via the platform or registered contact details.
9 Deposit Terms
Deposits made via bKash, Nagad, Rocket, and Upay are credited to your done88 wallet balance instantly under normal operating conditions. Bank transfer deposits may take longer depending on the sending institution's processing times. done88 does not charge a fee for deposits; however, your payment provider may apply their own transaction charges, for which done88 bears no responsibility. The minimum deposit amount is ৳200 unless otherwise stated in a current promotion.
10 Withdrawal Terms
Withdrawal requests are processed during done88's operating hours on Bangladesh Standard Time (UTC+6). Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically completed within 10 to 30 minutes of approval. Bank transfer withdrawals are processed within the same business day for requests received before 5:00 PM BST. done88 reserves the right to carry out identity verification checks before processing any withdrawal. Withdrawals will only be paid to an account or wallet verified as belonging to the registered account holder.
11 Minimum Withdrawal and Limits
The minimum withdrawal amount is ৳500 unless otherwise specified. done88 may impose daily, weekly, or monthly withdrawal limits as part of its general operating policy or in relation to specific promotions. Applicable limits will be communicated within your account dashboard. Requests that exceed current limits will be queued for processing in subsequent periods.
12 Currency and Exchange
All done88 account balances, bets, winnings, and transactions are held and processed in BDT. done88 does not perform currency conversion. If your payment method processes transactions in a different currency, any conversion will be performed by your bank or payment provider and done88 bears no responsibility for any resulting exchange-rate differences or conversion fees.
Bonuses, Promotions, and Wagering Requirements
done88 offers welcome bonuses, reload bonuses, cashback, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside the promotion at the time of offer. The following general conditions apply to all bonuses unless a promotion's individual terms state otherwise.
13 Bonus Eligibility
Bonuses are available to registered done88 users who meet the eligibility criteria specified in each promotion. Welcome bonuses are available only to players making their first qualifying deposit. Subsequent bonuses may require the player to opt in explicitly. done88 reserves the right to withdraw a bonus offer at any time prior to it being claimed by a user.
14 Wagering Requirements
Most bonuses are subject to a wagering requirement, which means the bonus amount (and in some cases the deposited amount) must be bet a specified number of times before any resulting winnings can be withdrawn. Wagering requirements and the games that contribute toward meeting them will be stated clearly in each promotion's terms. Bets placed on excluded games do not count toward wagering requirements.
15 Bonus Abuse
done88 actively monitors for bonus abuse, which includes but is not limited to: registering multiple accounts to claim the same promotion, placing opposing bets across accounts to guarantee a profit from bonus funds, or using automated betting strategies specifically designed to extract bonus value. Where bonus abuse is detected, done88 reserves the right to void all associated bonuses, cancel pending withdrawals of bonus-derived winnings, and permanently close the account.
Betting Rules and Game Conduct
16 Placement and Acceptance of Bets
A bet or game round is not valid until it has been confirmed by done88's system and a confirmation reference has been issued. In the event of a technical failure that prevents confirmation, done88 reserves the right to void the transaction. done88's records of bets placed and game outcomes are final and shall be treated as definitive in any dispute.
17 Errors and Malfunctions
In the event of a manifest error — including but not limited to incorrect odds, miscalculated payouts, or software malfunctions — done88 reserves the right to void affected bets or game rounds and return stakes to the player's account. done88 is not liable for any losses incurred as a result of a software or hardware malfunction, whether on done88's systems or on your device.
18 Cricket and Sports Betting
done88's cricket betting markets cover BPL, T20 World Cup, IPL, ODI international series, and other domestic and international fixtures. Specific rules governing settlement of cricket bets — including rain-affected matches, abandoned fixtures, and Duckworth-Lewis-Stern (DLS) method outcomes — are published in the Sports Betting Rules section of the platform. In all cases, done88's settlement decisions are final.
19 Live Casino and Slot Games
Live casino games (baccarat, roulette, blackjack, Dragon Tiger, Andar Bahar, and game shows) are operated by third-party studios including Evolution Gaming and Ezugi. Slot games are supplied by studios including Pragmatic Play, NetEnt, and Microgaming. The rules governing each game are determined by the game provider and are accessible within the game interface. done88 acts as a distributor of these games and is not responsible for the individual game rules set by providers.
Responsible Gaming
done88 is committed to providing a safe and responsible gaming environment. The platform is intended for entertainment purposes only. done88 does not encourage users to gamble beyond their financial means or to view gambling as a source of income.
- Players may set deposit limits (daily, weekly, or monthly) from within their account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
- Session time alerts notify users after a configured period of continuous play.
- Temporary time-out periods of 24 hours, 7 days, or 30 days are available on request via [email protected].
- Permanent self-exclusion is available to any user who believes that gambling is causing them harm. Self-exclusion requests are processed within minutes of receipt and cannot be reversed during the exclusion period.
- done88 strictly enforces the 21+ age restriction. If you suspect that a minor is accessing the platform, please notify us immediately at [email protected].
Account Suspension, Closure, and Termination
20 Suspension by done88
done88 reserves the right to suspend or close any user account at any time, with or without prior notice, if it has reasonable grounds to believe that a user has breached these Terms, engaged in fraudulent activity, provided false registration information, or if the account poses a risk to the integrity of the platform. Where suspension is applied as a precautionary measure pending investigation, done88 will notify the affected user by email within a reasonable timeframe.
21 Voluntary Account Closure
You may close your done88 account at any time by contacting [email protected]. Upon closure, any remaining real-money balance (after deduction of applicable bonus funds that have not met wagering requirements) will be returned to your verified payment method within a reasonable processing period. Account closure does not affect any obligations that arose prior to the closure date.
Limitation of Liability and Disclaimers
To the fullest extent permitted by applicable law, done88 and its officers, employees, partners, and game providers shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the done88 platform, including but not limited to:
- Loss of funds arising from a technical malfunction, server outage, or internet connectivity failure.
- Losses arising from the unauthorised use of your account where you failed to maintain the security of your credentials.
- Any reliance placed on information published on the platform, including odds, statistics, or game outcome histories.
- Any interruption in service caused by maintenance, upgrades, or circumstances beyond done88's reasonable control (force majeure).
- Decisions by third-party game providers regarding game rules, RNG outcomes, or live dealer results.
The done88 platform and all content within it is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Intellectual Property
All content on the done88 platform — including but not limited to the done88 brand name, logo, website design, text, graphics, game interfaces, and software — is the intellectual property of done88 or its licensed partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms.
You must not reproduce, copy, modify, distribute, publish, transmit, display, perform, license, or otherwise exploit any content from the done88 platform without the prior written consent of done88. Any unauthorised use of done88's intellectual property may result in immediate account termination and may expose you to civil or criminal liability.
Privacy and Data Protection
done88 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection, use, and processing of your personal data as described in the Privacy Policy. done88 employs SSL encryption and industry-standard security measures to protect your personal and financial information at all times.
done88 does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and fraud-detection services where necessary to operate the platform and comply with applicable legal obligations.
Governing Law and Dispute Resolution
22 Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable to done88's operating jurisdiction. Nothing in these Terms limits the statutory rights available to you under the laws of your own country or jurisdiction of residence.
23 Dispute Resolution
In the event of a dispute regarding a bet outcome, game result, payment, or account matter, you should first contact done88's customer support team at [email protected] with full details of your complaint. done88 will acknowledge your complaint within 48 hours and provide a full response within 7 business days. done88's decision on all matters relating to game outcomes and bet settlements, once formally communicated to you, is final.
24 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions.
Questions About These Terms
If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the done88 support team. Our team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6) and will respond to all enquiries promptly.
Support hours: 24/7 — Bangladesh Standard Time (UTC+6)
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