done88 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data done88 collects, why we collect it, how we protect it, and what rights you have as a player in Bangladesh.
Our Commitment to Your Privacy
done88 ("we", "us", "our") is committed to protecting the privacy and personal data of every user ("you", "your") who accesses or registers on the done88 online gaming platform at done88.bet. This Privacy Policy sets out in clear terms how done88 collects, uses, stores, shares, and safeguards your personal information in connection with your use of our casino, sports betting, and payments services.
This Privacy Policy applies to all users of the done88 platform, including registered account holders and visitors who browse done88.bet without registering. By creating an account or continuing to use the done88 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
done88 handles personal data with care and does not sell your information to third parties for marketing purposes. We collect only what is necessary to operate the platform safely, process your transactions, comply with our legal obligations, and deliver the best possible gaming experience to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
How done88 Protects Your Data
All data exchanged between your device and done88's servers is protected by industry-standard SSL (Secure Socket Layer) encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
done88 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used solely to operate the platform and fulfil legal obligations.
done88 collects only the personal data that is strictly necessary for registration, identity verification, payment processing, and responsible gaming compliance. We do not collect data for its own sake.
KYC (Know Your Customer) checks protect both you and the platform. Verifying your identity prevents fraud, money laundering, and unauthorised account access â keeping your funds safe at all times.
You may request a copy of the personal data done88 holds about you at any time by contacting [email protected]. If any information is inaccurate, you have the right to request a correction without undue delay.
Subject to our legal retention obligations, you may request the deletion of your personal data after your account is closed. done88 will respond to all erasure requests within 30 days of receipt.
Personal Data We Collect
done88 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you visit done88.bet, and from third-party service providers who assist us in delivering and securing our services. The categories of data we collect are set out below.
1 Registration and Account Data
When you create a done88 account, we collect the information you provide during the sign-up process. This includes your full legal name, date of birth, mobile number or email address, chosen username, and the payment method you register for deposits and withdrawals (such as bKash, Nagad, Rocket, or Upay account numbers or bank account details). This information is required to create and manage your account.
2 Identity Verification (KYC) Documents
As part of our obligations to prevent fraud and money laundering, done88 may request identity verification documents. These may include a copy of your National Identity Card (NID), passport, driving licence, or a recent utility bill or bank statement as proof of address. These documents are handled with the highest level of confidentiality and are used solely for KYC verification purposes.
3 Transaction and Payment Data
done88 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus claims, and bet histories. Payment method identifiers (such as bKash wallet numbers or bank account references) are stored to process transactions and to verify that withdrawals are returned to the same account used for deposits, in line with anti-money-laundering best practices.
4 Gaming and Betting Activity Data
done88 logs your gameplay activity, including games played, bet sizes, session durations, win and loss records, and bonus usage. This data is used to maintain game integrity, resolve disputes, detect problem gambling patterns (in fulfilment of our responsible gaming obligations), and improve the platform experience for all users.
5 Device and Technical Data
When you access done88.bet, our servers automatically collect certain technical data from your device. This includes your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and session timestamps. This data helps done88 maintain platform security, detect suspicious login attempts, and optimise site performance across devices.
6 Communications Data
If you contact done88's customer support team via email or live chat, we retain records of those communications, including your messages, the date and time of contact, and any resolution notes. This data is used to improve service quality and to refer back to prior interactions if a follow-up is required.
How We Use Your Personal Data
done88 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is used and the legal basis that applies to each.
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contract performance |
| Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfers) | Contract performance |
| Identity verification (KYC) | Legal obligation |
| Fraud detection and anti-money-laundering checks | Legal obligation / legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interest |
| Platform security and abuse prevention | Legitimate interest |
| Customer support and dispute resolution | Contract performance / legitimate interest |
| Service improvement and platform analytics | Legitimate interest |
| Sending transactional notifications (deposit confirmations, withdrawal updates) | Contract performance |
| Sending promotional communications (where you have opted in) | Consent |
done88 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or informing you of the new purpose in advance.
Cookies and Similar Technologies
done88 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit done88.bet. They allow the platform to recognise your device between sessions, remember your preferences, and help us understand how the site is used.
7 Essential Cookies
These cookies are strictly necessary for done88.bet to function. They maintain your login session, remember your security token, and ensure the platform operates correctly. Essential cookies cannot be disabled without disrupting the core functionality of the site.
8 Analytics Cookies
done88 uses analytics cookies to collect aggregated, anonymised information about how users navigate the platform â which pages are visited most often, how long sessions last, and which features are used. This data helps done88 identify areas for improvement and optimise the platform for mobile users across Bangladesh.
9 Preference Cookies
Preference cookies remember choices you have made on the platform, such as your preferred language settings or notification preferences. These cookies make your experience more consistent across visits without requiring you to re-enter your preferences each time.
You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from logging in or using certain features of the done88 platform.
How We Share Your Personal Data
done88 does not sell your personal data. We share your information only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.
10 Payment Processors
To process your deposits and withdrawals, done88 shares the necessary payment identifiers with our integrated payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These parties receive only the transaction data needed to complete the payment and are bound by their own privacy and security obligations.
11 Identity Verification Providers
done88 works with third-party identity verification and KYC service providers to authenticate user documents. These providers process your identity documents on our behalf under strict data processing agreements and are not permitted to use your data for any purpose beyond verification.
12 Game Content Providers
Third-party game studios â including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi â may receive anonymised session data (such as game round identifiers and bet amounts) to facilitate gameplay, resolve game-related disputes, and ensure RNG integrity. These providers do not receive your name, contact details, or payment information.
13 Legal and Regulatory Authorities
done88 may be required to disclose certain personal data to law enforcement agencies, regulators, or other competent authorities in response to a lawful request, court order, or to comply with applicable anti-money-laundering, counter-terrorism financing, or fraud prevention obligations. done88 will only disclose the minimum data required to satisfy the legal obligation.
Data Retention
done88 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes described in this Privacy Policy. The following retention periods apply as a general guide:
- Account registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, in line with anti-money-laundering record-keeping requirements.
- KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Gaming activity logs: Retained for a minimum of 3 years, or longer if required for the resolution of an active dispute.
- Customer support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an unresolved dispute.
- Technical and device data: Retained for up to 12 months from collection, after which it is aggregated and anonymised.
- Marketing consent records: Retained until you withdraw consent or for 3 years from the date of last interaction, whichever comes first.
When data is no longer required, done88 will securely delete or anonymise it in accordance with industry-standard data disposal practices.
Your Privacy Rights
As a user of the done88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered account details. done88 will respond to all verified requests within 30 days.
14 Right of Access
You have the right to request a copy of the personal data that done88 holds about you, including details of how it is being used and who it has been shared with. done88 will provide this information in a clear, structured format upon receipt of a verified request.
15 Right to Rectification
If any personal data done88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your contact number or email address) directly from your account settings. For changes to name, date of birth, or identity documents, please contact [email protected].
16 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that done88 is required by law to retain certain records (such as transaction histories and KYC documents) for defined periods, and erasure requests cannot override these legal retention obligations.
17 Right to Restrict Processing
You may request that done88 restrict the processing of your personal data in certain circumstances â for example, where you contest the accuracy of the data or where you have objected to processing and done88 is considering whether a legitimate interest override applies. During a restriction, done88 will continue to store the data but will not actively process it.
18 Right to Withdraw Consent
Where done88 processes your data on the basis of your consent (for example, to send you promotional offers and bonus notifications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, reply "STOP" to any SMS notification or contact [email protected].
Data Security Measures
done88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:
- SSL/TLS encryption on all data transmitted between your device and done88's servers.
- Encrypted storage of sensitive personal data, including payment method details and identity document scans.
- Role-based access controls that limit internal access to personal data to authorised personnel only, on a need-to-know basis.
- Automated fraud detection and transaction monitoring systems that flag unusual account activity in real time.
- Regular security audits and vulnerability assessments of the done88 platform infrastructure.
- OTP (one-time password) authentication options for account login and withdrawal requests.
While done88 takes every reasonable precaution to secure your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights or freedoms, done88 will notify affected users without undue delay and take all necessary steps to contain and remediate the incident.
Minors and Age Restriction
done88 is strictly a platform for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If done88 becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be securely deleted, and any deposited funds will be returned to the verified payment source following an investigation.
If you believe that a person under the age of 21 has registered on the done88 platform, please contact us immediately at [email protected]. done88 takes its age restriction obligations seriously and cooperates fully with any parental or guardian concerns.
Updates to This Privacy Policy
done88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, done88 will notify registered users via their registered email address or mobile number at least 7 days before the changes take effect. The updated Privacy Policy will also be published on this page with a revised effective date.
Continued use of the done88 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the platform and request account closure by contacting [email protected].
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