Responsible Gaming at done88
Gaming should always be fun, safe, and within your control. done88 provides tools, guidance, and direct support to help every player in Bangladesh enjoy a healthy gaming experience.
Gaming Is Entertainment — Keep It That Way
At done88, we believe that online gaming — whether cricket betting, live casino, slots, or crash games — is a form of entertainment. Like any form of entertainment, it works best when it is enjoyed in moderation, with a clear head, and within a budget you can comfortably afford. We are committed to providing every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar with the tools and information they need to stay in control.
Problem gambling is a recognised condition that can affect anyone, regardless of experience level, income, or background. done88 takes this seriously. Our responsible gaming programme is built around four pillars: player education, practical in-account tools, proactive monitoring, and access to professional support. None of these cost the player anything — they are simply part of how done88 operates.
This page explains your rights, the tools available to you, and how to reach done88's support team if you ever feel that gambling is having a negative impact on your life or the lives of those around you. You are never alone — help is always available at done88.
Recognising Problem Gambling
Problem gambling does not always look the same for everyone, and it can develop gradually over time. Being honest with yourself about your gambling habits is one of the most important steps toward maintaining a healthy relationship with gaming. done88 encourages all players to regularly ask themselves the following questions.
Your In-Account Responsible Gaming Tools
done88 provides a suite of practical tools that every registered player can access directly from their account. These tools are designed to put you in control of your gaming activity at all times. They can be activated immediately and, in the case of self-exclusion, cannot be reversed during the chosen period.
Set a daily, weekly, or monthly cap on how much you can deposit. Once set, limits take effect immediately and cannot be increased for 24 hours.
Define a maximum session length. done88 will alert you when your session approaches the limit and log you out automatically when it expires.
Take a short break from gambling for 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the chosen period with no exceptions.
Permanently or temporarily exclude yourself from done88 for 3, 6, or 12 months — or indefinitely. Self-exclusion cannot be reversed during the active period.
Set a hard cap on losses within a defined period. When you reach the limit, done88 stops accepting bets until the period resets.
Review a full record of your deposits, withdrawals, bets, and session durations at any time. Transparent records help you stay aware of your habits.
How Self-Exclusion Works at done88
Self-exclusion is the most powerful responsible gaming tool done88 offers. When you self-exclude, your account is fully suspended — you cannot log in, deposit, place bets, or receive promotional communications for the duration of your chosen exclusion period. done88 treats self-exclusion requests with the highest priority and processes them within 24 hours of a verified request.
Contact done88 support at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period (3 months, 6 months, 12 months, or indefinite).
done88 will verify your identity to ensure the request is genuine and to protect your account. This step is completed within 24 hours of your initial request.
You will receive a confirmation email once your account has been suspended. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) before the account is locked.
Your account remains inaccessible for the full exclusion period. done88 will not contact you with promotional materials during this time. No attempt to lift the exclusion early will be accepted.
At the end of a time-limited exclusion period, your account is not automatically reactivated. You must contact support and confirm your request to return. done88 will provide a brief responsible gaming check before reactivation.
How done88 Promotes Safe Gaming
done88 performs mandatory age verification for every new account. Players must confirm they are 21 years or older before their account is approved for deposits or gameplay. Any account found to belong to a person under 21 is permanently closed immediately.
done88's platform monitors gameplay patterns for signs of problem gambling — such as rapidly increasing bet sizes, unusually long sessions, repeated loss-chasing behaviour, and erratic deposit frequency. When warning patterns are detected, our responsible gaming team reaches out proactively.
Players who have activated a time-out, requested a deposit limit reduction, or shown signs of distressed play are automatically removed from all promotional communication lists. done88 does not send bonus offers or re-engagement messages to players in these categories.
All games on done88 — whether provided by Pragmatic Play, Evolution Gaming, Spribe, or other certified studios — operate with published Return to Player (RTP) rates and clear game rules. done88 does not manipulate outcomes. All RNG-based games are independently certified.
Player funds held at done88 are kept separate from operational company funds. This means your account balance is protected and available for withdrawal at any time, including during a self-exclusion period for the processing of pending transactions.
done88's customer support team is available around the clock, every day of the year, operating on Bangladesh Standard Time (UTC+6). Whether you need help activating a deposit limit, requesting self-exclusion, or just want to talk through a concern, we are here for you.
Tips for Keeping Gaming Fun
The most effective responsible gaming strategy is one you build for yourself before problems arise. done88 recommends the following practical habits for all players, whether you are new to online gaming or a long-time cricket betting enthusiast.
- Set a budget before you play — decide in advance exactly how much you are comfortable spending in a session, and treat it as an entertainment cost, not an investment.
- Never gamble with borrowed money — funds deposited at done88 should come only from your own disposable income. Do not use bKash, Nagad, Rocket, or Upay to move borrowed funds into your gaming account.
- Take regular breaks — use done88's session time limit tool to ensure you step away from the screen regularly. Long, unbroken gaming sessions increase emotional decision-making and loss-chasing risk.
- Do not gamble when emotional — stress, frustration, grief, or even euphoria are not ideal states for making rational betting decisions. If you are going through a difficult period, consider activating a time-out until things settle.
- Keep gaming in proportion — online gaming should be one leisure activity among many, not the primary focus of your free time. Balance it with social activities, family time, exercise, and other interests.
- Talk to someone you trust — if you feel that your gambling is becoming a concern, telling a trusted friend or family member is often the first step toward addressing it. You do not have to deal with it alone.
- Use done88's tools proactively — do not wait until gambling becomes a problem to set a deposit limit. Setting reasonable limits from day one is a sign of good financial management, not weakness.
Where to Turn if You Need Support
If you believe that gambling is having a negative impact on your finances, relationships, mental health, or daily life, please do not hesitate to reach out. done88's support team is your first point of contact, but we also strongly encourage players to seek guidance from professional counselling services that specialise in gambling-related concerns.
Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". Our team will respond within one hour and can immediately activate any protective tool on your account. Support is available 24/7 on Bangladesh Standard Time (UTC+6).
Professional counsellors who specialise in gambling-related issues can provide confidential, non-judgmental support. done88 encourages players to contact licensed mental health services or addiction counselling centres available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. Your GP or local healthcare provider can refer you to an appropriate service.
If you are concerned about a family member's gambling behaviour, done88 can work with you to flag the account for additional monitoring and to initiate a third-party responsible gaming review. Contact [email protected] with details of your concern. All such requests are handled with complete confidentiality.
Play Smart. Play Safe. Play done88.
Explore our games with confidence — set your limits, know your budget, and enjoy every session on your own terms. 21+ only. Gamble responsibly.
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